This system supports real hotel valet operations. Source code is private due to proprietary workflows and business data; architecture and outcomes are summarized below.
Context
Hotel valet operations lacked reliable vehicle traceability (exact check-in/check-out times were not captured consistently)
Existing tools were not designed for inventory visibility across hotels and the parking operator in real time
Damage claims were costly and slow to investigate without evidence tied to a specific parking ticket
Hotels requested a nightly inventory report (midnight) to reconcile in-house guest vehicles and billing
Constraints
Workflow had to be fast enough for attendants on mobile devices during peak arrivals and departures
System needed a consistent, ticket-based identifier to connect vehicle records, timestamps, and evidence
Evidence handling had to be simple: capture video and attach it to the correct ticket with minimal steps
Reporting needed to run automatically and reliably every night without manual data entry
Solution
Designed a ticket-centered valet workflow to capture vehicle lifecycle events, including check-in and check-out timestamps
Implemented evidence capture: attendants record a short walkaround video at drop-off and associate it with the ticket
Built automation to generate and send hotel-specific nightly inventory reports at 12:00 AM
Enabled rapid claim handling: when a damage claim is raised, the team requests the ticket number and immediately shares the linked video evidence
Key Decisions
Made the parking ticket number the source-of-truth identifier to link timestamps, vehicle records, and evidence
Optimized the workflow for adoption by keeping steps minimal and consistent across locations
Automated nightly reporting to eliminate manual reconciliation and reduce late-night interruptions from hotel partners
Designed evidence retrieval to be instant, allowing fast, confident responses during damage disputes
Impact
Significantly reduced damage claim exposure by providing ticket-linked video evidence on demand
Automated midnight inventory reporting, improving hotel partner visibility and reducing manual back-and-forth
Improved accountability and billing accuracy, helping prevent both missed charges and accidental over-charges